Smart Meter Consent - Energy Portal
Welcome to the Energy Portal Smart Meter Consent knowledgebase article.
This article will guide you through the process on how you can grant consent for QGEMS to access your Smart Meter data using the Energy Portal Consent App.
As a user wishing to consent to sending your Smart Meter data to QGEMS, there is 2 options available. Either complete the Smart Data Access Consent Letter and return back to QGEMS, or you can complete the consent process quick and easy using the online Smart Meter Consent app.
Please read through this knowledgebase article with detail on both options. You can also use our support tool on our helpdesk to raise a support ticket or ask a question to our team.
Option 1: Letter Consent
You will receive a letter requesting your consent for QGEMS to access the Smart Meter data for your property. The letter will include the address of the property that will be sharing its Smart Meter data and will explain how QGEMS intends to access and use this information.
The current occupier of the property should read the letter carefully and complete the required fields.
At the bottom of the letter, please complete the consent form by providing:
- The current date
- The date you moved into the property or became the occupier
- Your full name in block capitals
- Your signature
Once completed, the form should be returned using the instructions provided in the letter.
Once you have completed the letter, please return the letter to QGEMS using the postal address at the top of the letter, alongside a copy of a recent utility bill (no more than 6 months old). Please make sure the utility bill includes the property address of the property you are granting smart meter data access for. We will use this document as proof that the person signing the returned letter has the authority to provide this consent.
Option 2: Consent Web App
Alternatively, you can quickly grant your consent using the Smart Meter Consent App.
Your consent letter will include a QR code that you can scan to open the Smart Meter Consent App using your unique link. You may also receive an email containing your unique link. Simply select the link in the email to open the app.
Once the Smart Meter Consent App has loaded, enter your unique PIN to verify your request and continue.
Your PIN can be found:
- On your consent letter, next to the QR code
- In the consent email you received
Your link and PIN are unique to your individual Smart Meter consent request. You will only be able to access the Smart Meter Consent App using the correct link and PIN combination.
If the link or PIN is invalid, you will not be able to access the consent process.
Please see the video below with further instructions.
Withdrawing Consent on the Consent App
As a user, you can withdraw your consent for QGEMS to access your Smart Meter data at any time. You can do this either by contacting QGEMS using the contact details at the bottom of this article or through the Smart Meter Consent App.
To withdraw your consent using the app, reopen your unique Smart Meter Consent link by either:
- Scanning the QR code on your consent letter, or
- Selecting the unique link in the email you received
You will need to enter your unique PIN again to verify your identity.
Once verified, you will be taken to the Revoke Consent page. This page will show the date on which you originally granted consent and will give you the option to revoke it.
Once your consent has been successfully revoked, QGEMS will no longer be able to access your Smart Meter data.
Links
Smart Meter Consent – Frequently Asked Questions
Withdrawing Smart Meter Consent - Frequently Asked Questions
Smart Meter Re-Consent - Frequently Asked Questions
If you are having any issues with submitting your consent on the web app, completing your consent letter, or have any further questions please feel free to contact us by raising a ticket using our helpdesk
Contact Info
QGEMS
Building 5
Newcastle Airport Freight Village
NE13 8BH
01917431122