Smart Meter Consent – Frequently Asked Questions
1.Why do you need my consent?
We need your consent before we can securely connect to your smart meter and access your energy data.
Giving consent allows us to retrieve your smart meter information and use it to provide you with insights through your energy dashboard.
2. What information can you access from my smart meter?
Once you've provided consent, we can access the energy consumption data made available by your smart meter.
This allows us to provide you with a clearer picture of how energy is being used at your property.
3. Why do I need to verify my identity?
Verification helps us confirm that you are authorised to provide consent for the property.
This is an important security step designed to protect your information and prevent someone from requesting access to smart meter data for a property they are not authorised to access.
4. Why am I being asked for my card details?
Card verification is one of the methods available to verify your identity.
No payment is taken from your card. Your card details are used for verification purposes only.
If you don't want to use card verification, you may also have the option to verify using a utility bill.
5. Will I be charged for connecting my smart meter?
No. You will not be charged for providing consent or connecting your smart meter.
If you choose card verification, this does not result in a payment being taken.
6. Why do you need my tariff information?
Providing your current energy tariff helps us give you more relevant information within your energy dashboard.
You'll be able to select your tariff from the options provided during setup.
7. What happens after I give consent?
Once your consent and identity have been successfully verified, we can establish the connection to your smart meter.
Your energy information can then be made available through your energy dashboard.
8. Can I withdraw my consent?
Yes. You can withdraw your consent at any time.
If you withdraw your consent, we will no longer be authorised to continue accessing your smart meter data.
9. Is my smart meter data secure?
We take the security and privacy of your information seriously. Access to your smart meter data is only established after your consent has been provided and the required verification has been completed.
Your information is handled in accordance with our privacy and data protection requirements.
10. What if I can't complete the verification?
If you're unable to complete the verification process, check that the personal and property information you've provided is correct.
If you're still having problems, please contact our support team and we'll help you complete the process.
11. Where can I see how to connect my smart meter?
Our step-by-step videos will guide you through the full process, from creating your account through to providing consent and accessing your energy dashboard.