Terms and Conditions
Terms and Conditions
Last Updated: 22 November 2024
Welcome to QGEMS. By accessing or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully. These Terms apply to all users of our energy management platform, mobile applications, and related services.
1. Definitions
“QGEMS,” “we,” “us,” “our”: Refers to QGEMS Energy Ltd, the provider of energy management services.
“Services”: Refers to all services provided by QGEMS, including energy usage and generation reporting, management of inverters, microgrid monitoring, and any related tools or applications.
“User,” “You”: Refers to any individual or organization accessing QGEMS’s services.
2. Acceptance of Terms
By accessing or using our Services, you agree to comply with and be bound by these Terms and all applicable laws. If you do not agree with any part of these Terms, you must discontinue use of our Services.
3. Modifications to Terms
We reserve the right to modify or update these Terms at any time. We will notify you of significant changes by posting a notice on our platform or contacting you directly. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.
4. Services Provided
QGEMS provides energy management services, including but not limited to:
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Energy Usage and Generation Reporting: Insights and reports on energy consumption and generation based on data from smart meters, microgrids, and inverters.
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Energy Management: Configuration and control of inverters for optimal energy buying and selling.
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Device Connectivity: Integration with smart meters, inverters, and other energy devices to collect data and optimize energy use.
QGEMS makes reasonable efforts to ensure continuous service but does not guarantee uninterrupted or error-free operation of Services.
5. User Responsibilities
As a user, you agree to:
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Provide accurate, complete, and up-to-date information when registering or using our Services.
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Use our Services solely for lawful and authorized purposes.
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Comply with all applicable laws and regulations regarding energy usage, data handling, and other relevant areas.
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You are responsible for the security and confidentiality of any login information associated with your QGEMS account.
6. Smart Meter Data and Additional Authorization
Certain services require access to Smart Meter data, which is collected only with explicit user consent. If you authorize us to access your Smart Meter data, you agree to the terms outlined in the Smart Meter Addendum.
7. Data Collection and Privacy
By using our Services, you acknowledge and consent to our data collection and use practices as outlined in our Privacy Policy. We collect personal data, energy usage data, and device configuration data, and store it securely within the UK. For detailed information on our data practices and user rights, please review our Privacy Policy.
8. Fees and Payment
Certain features or services may require payment. All fees are outlined in our pricing schedule. You agree to pay all fees associated with your use of the Services on time. Failure to pay fees may result in suspension or termination of your access to certain features.
9. Intellectual Property
All content, trademarks, logos, and intellectual property associated with QGEMS’s Services are owned by QGEMS or licensed to us. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
10. Third-Party Services
QGEMS may integrate with third-party services to enhance functionality (e.g., data storage, analytics). We are not responsible for the performance, accuracy, or privacy practices of third-party services. Any third-party use is governed by their respective terms and privacy policies.
11. Limitation of Liability
To the fullest extent permitted by law:
QGEMS shall not be liable for any direct, indirect, incidental, consequential, or special damages resulting from your use of, or inability to use, our Services.
QGEMS disclaims liability for unauthorized access to or alteration of your data, or any other matter beyond our control.
12. Indemnification
You agree to indemnify, defend, and hold harmless QGEMS and its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our Services, your breach of these Terms, or your violation of any rights of another person or entity.
13. Termination
QGEMS reserves the right to suspend or terminate your access to our Services, without notice, for violation of these Terms or if required by law. Upon termination, your rights to use the Services will cease immediately.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or related to the Services shall be resolved exclusively in the courts of England and Wales.
15. Contact Information
If you have questions or concerns about these Terms, please contact us at:
QGEMS Energy Ltd, Building 5, Newcastle Airport Freight Village,
Newcastle Upon Tyne, NE13 8BH
Tel: 0191 580 4405
https://helpdesk.qgems.energy
By using QGEMS’s Services, you agree to these Terms and Conditions. We encourage you to review these Terms regularly and contact us with any questions.
Privacy Statement: https://link.qgems.energy/privacy-statement
Privacy Policy: https://link.qgems.energy/privacy-policy
Smart Meter Addendum: https://link.qgems.energy/smart-meter-addendum